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question asked: May 14 '18, 6:03 p.m.
question was seen: 2,747 times
last updated: Jun 04 '18, 11:14 a.m.

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Login pop-up everytime we change to CCM.

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Ruth Goreti Gonzalez Rodriguez (25●1●10) | asked May 14 '18, 6:03 p.m.

Hi!

We have a distributed CLM v6.0.1. After a clean restart we are getting double pop-up window every time we log in CCM.
We have created trust certificates, recreated LTPA key, and double check SSO settings, and we still have the double pop-up.
Anything that you recommend us to check? Are we missing something?

Thanks!

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Gerardo Rosales (11●1) | answered Jun 04 '18, 11:09 a.m.
edited Jun 04 '18, 11:14 a.m.

I confirm <g class="gr_ gr_6 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" data-gr-id="6" id="6"> Goreti's </g> answer, it works.

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Ruth Goreti Gonzalez Rodriguez (25●1●10) | answered Jun 04 '18, 11:01 a.m.

Hi,

We have solved this problem recreating SSO keys: https://jazz.net/library/article/413 , we already had these keys but we didn't had this pre-requisite:
"First, make sure each instance of WAS is using the same user registry (ideally LDAP). The user registry settings should be identical on all servers."
We didn't set the LDAPs identically and that was our mistake.

Thanks for your help!

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Leonardo Benevides (266●3●27) | answered May 17 '18, 9:40 a.m.

Hi! I had the same problem, and here I solved just cleaning the browser cache. Hope it works for you too.

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