Certificate error for screenshot tool - fix available for 6.0.3?
Hi,
I found a forum post about certificate / security errors with the RTC screenshot tool, which sent me to this page:
The available fixes there don't mention RTC v6.0.3. Is there a specific fix for this version, or can we use the 6.0.2 fix?
Accepted answer
I do not think for 6.0.3 you need replace the server jar.
Try clearing the machine's java cache.
Clear cached applications from the Java Control Panel, execute: Windows: <Java_install_directory>/jre/bin/javacpl.exe Linux: <Java_install_directory>/jre/bin/ControlPanel Click "View..." in Temporary Internet Files section -> Select the Capture application -> Delete (Red "X" or press Delete key).