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Certificate error for screenshot tool - fix available for 6.0.3?

Vicky Pagnaer (63126) | asked Oct 16 '17, 8:48 a.m.


I found a forum post about certificate / security errors with the RTC screenshot tool, which sent me to this page:

The available fixes there don't mention RTC v6.0.3. Is there a specific fix for this version, or can we use the 6.0.2 fix?

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Srinivas Mandava (15815) | answered Oct 16 '17, 9:23 p.m.

I do not think for 6.0.3 you need replace the server jar.

Try clearing the machine's java cache.

Clear cached applications from the Java Control Panel, execute: Windows: <Java_install_directory>/jre/bin/javacpl.exe Linux: <Java_install_directory>/jre/bin/ControlPanel Click "View..." in Temporary Internet Files section -> Select the Capture application -> Delete (Red "X" or press Delete key).

Vicky Pagnaer selected this answer as the correct answer

Vicky Pagnaer commented Oct 17 '17, 2:58 a.m.

Thank you! This worked exactly as described.

Tip for Windows: you can access Java Control Panel via Windows Control Panel > Java

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Donald Nong (14.5k414) | answered Oct 18 '17, 12:56 a.m.

The certificate used to sign the 6.0.3 screen capture tool is valid between 2016-10-17 and 2019-11-17. In other words, the certificate has not expired yet, so there is no need for a "fix". That's the reason the technote does not mention 6.0.3.

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