It's all about the answers!

Ask a question

Why are 2 RTC work items in separate RTC project areas created with the same work item ID?


Corey Jacobs (641937) | asked Jul 26 '17, 5:52 p.m.

We are currently on RTC 6.0.1.  We have noticed 2 work items with the same work item ID 62336 have been created.  I am under the assumption that every work item ID is unique.  They are in 2 different project areas.  Work Item A is a custom work item type and Work Item B is a story work item.  When performing searches in top right corner, this leads to being directed to Work Item A. Work Item A was created July 9, 2017 and Work Item B was created one day later on July 10, 2017.  Any reasoning why these two work items were able to created with the same ID?  

2 answers



permanent link
Geoffrey Clemm (30.1k23035) | answered Jul 27 '17, 7:49 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

That would be a very surprising and serious bug.  Please work with IBM support to get it fixed.

Just to confirm, this is the built-in work item ID property ... not some custom ID property?
If you construct a URL that references the work item by ID
what happens when you enter that URL in a browser?


permanent link
Nate Decker (37813058) | answered Jul 27 '17, 9:44 a.m.
That's not supposed to be possible.

Are you sure that both project areas are on the same repository? If you have a test server or a staging server or a sandbox server or something like that, those work items will have their own identifier.


Maybe another possibility would be if the RTC index is corrupted or something. I didn't think the work item IDs were one of the things that could be screwed up by indexing problems though so that doesn't seem likely.

Your answer


Register or to post your answer.