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Why are 2 RTC work items in separate RTC project areas created with the same work item ID?


Corey Jacobs (641937) | asked Jul 26 '17, 5:52 p.m.

We are currently on RTC 6.0.1.  We have noticed 2 work items with the same work item ID 62336 have been created.  I am under the assumption that every work item ID is unique.  They are in 2 different project areas.  Work Item A is a custom work item type and Work Item B is a story work item.  When performing searches in top right corner, this leads to being directed to Work Item A. Work Item A was created July 9, 2017 and Work Item B was created one day later on July 10, 2017.  Any reasoning why these two work items were able to created with the same ID?  

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Nate Decker (37813058) | answered Jul 27 '17, 9:44 a.m.
That's not supposed to be possible.

Are you sure that both project areas are on the same repository? If you have a test server or a staging server or a sandbox server or something like that, those work items will have their own identifier.


Maybe another possibility would be if the RTC index is corrupted or something. I didn't think the work item IDs were one of the things that could be screwed up by indexing problems though so that doesn't seem likely.


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Geoffrey Clemm (30.1k23035) | answered Jul 27 '17, 7:49 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

That would be a very surprising and serious bug.  Please work with IBM support to get it fixed.

Just to confirm, this is the built-in work item ID property ... not some custom ID property?
If you construct a URL that references the work item by ID
what happens when you enter that URL in a browser?

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