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How can you stop RTC erroneous approval emails?

Donna Thomas (14122649) | asked Jul 24 '17, 9:28 a.m.

In RTC 6.0.1 iFix12, we found that sometimes the email that is generated for overdue approvals continues to be sent, even after the approval is approved/rejected or removed entirely. How can we stop these invalid emails?

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Donna Thomas (14122649) | answered Aug 08 '17, 11:01 a.m.

What fixed it THIS time (thanks to an answer from a PMR) is that we changed the status a couple times. And it cleared up.

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