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Error in Jazz Reporting Service


Yorai Oz (155) | asked Jul 19 '17, 8:18 a.m.
edited Jul 19 '17, 9:54 a.m. by Fariz Saracevic (904613)

Hello,
.
Can anyone please tell me what this error referring to and a way to resolve it?

CRRGW6003E An java.lang.NullPointerException error occurred when adding or updating a report definition. Ask your system administrator to check the Jazz Reporting Service log file for more details. 6:58:31 AM

3 answers



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Fariz Saracevic (904613) | answered Jul 19 '17, 9:36 a.m.
FORUM MODERATOR / JAZZ DEVELOPER

Hi Yorai,


Your title says Rational Publishing Engine but error is pointing to Jazz Reporting Service. Are you using RPE with the JRS exported template or something else? 


Comments
Yorai Oz commented Jul 19 '17, 9:45 a.m.

Fariz,

I would like to use JRS but I need to fix this error first


Yorai Oz commented Jul 19 '17, 9:48 a.m.

and yes the error is in Jazz reporting service


Fariz Saracevic commented Jul 19 '17, 11:50 a.m.
FORUM MODERATOR / JAZZ DEVELOPER

 Hi Yorai, which JRS version and patch level are you using? 


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Melanie Dixon (9112) | answered Jul 19 '17, 2:13 p.m.

The version we are running is
6.0.1 iFix008


Comments
Fariz Saracevic commented Jul 19 '17, 4:16 p.m.
FORUM MODERATOR / JAZZ DEVELOPER

Please open ticket with IBM support. This could be a product issue.


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Kenji Sarai (96029) | answered Jul 19 '17, 9:10 p.m.

Hi Yorai,

There are multiple problems reported with error code CRRGW6003E. So it is impossible to nail down the cause by just this error code. My recommendation is to go to the URL below, and search by keyword CRRGW6003E.

https://jazz.net/jazz/web/projects/Jazz Reporting Service

You will get multiple results. Verify one by one if it is applicable for your case. Otherwise, contact IBM support as Fariz advised you.

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