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question asked: Apr 24 '17, 10:44 a.m.
question was seen: 1,237 times
last updated: Apr 25 '17, 5:09 a.m.

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could not create the audit directory '/opt/IBM/JazzTeamServer/server/audit'

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David Beange (111●3●59●101) | asked Apr 24 '17, 10:44 a.m.
edited Apr 24 '17, 10:45 a.m.

CLM 6.0.1
In the jts.log we are seeing the below errors. However  the directory already exist and is owned by the same id as is running the service.

Any idea how to resolve?

"could not create the audit directory '/opt/IBM/JazzTeamServer/server/audit'

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Kevin Ramer (4.5k●8●183●200) | answered Apr 24 '17, 3:39 p.m.

Well, it could mean that the existence of that directory is not properly dealt with when trying to create.  Or some part of the path might not allow write for the ID executing the J2ee container ( tomcat, websphere, was liberty ...).   I'd suggest looking at:

ls -ld /opt/IBM/JazzTeamServer/server
ls  -ld /opt/IBM/JazzTeamServer
ls -ld /opt/IBM/


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Lasse Mikkonen (1) | answered Apr 25 '17, 3:32 a.m.

 I have exactly the same problem. I have triple checked the directory rights, but Jazz refuses to create log file. I gave write to to all users.
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David Beange (111●3●59●101) | answered Apr 25 '17, 4:38 a.m.

Hi,

Discovered that umask 002 had not been properly set.

In WebSphere the setting is found in Servers>Server Types>Application servers> select the application server>Java and Process management>Process Execution
set the UMASK to 002
Run as user wasadmin
Run as group wasadmin
Save
Restart the application server and test

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Lasse Mikkonen (1) | answered Apr 25 '17, 5:09 a.m.

 How about the tomcat installation? Is there anything similar needed?

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