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Updated enumeration in RTC is not reflecting new value in report.

Daniel Ruebush (9714987) | asked Jan 12 '17, 11:55 a.m.

Hi All,
I am using RTC 6.0.2 with JRS and LQE

When an enumeration has been updated or the value modified in a work item, and you
then run a report, the old enumeration value is displayed.

Does something need to run to update everything or refreshed?

2 answers

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Michael Reed (126416) | answered Jan 12 '17, 3:58 p.m.

 Hi Daniel,

Unfortunately, the Data Warehouse is not a dynamic representation of data. In order to get recent changes into the Data Warehouse and then have them available for new reports you will need to force DCC to update.

I hope that helps. I'm not at a system where I can walk through the details at the moment.


Daniel Ruebush commented Jan 30 '17, 11:51 p.m. | edited Jan 31 '17, 12:43 a.m.

Hi Michael,
I'm not sure how to force DCC to update.
You mentioned Data Warehouse is not a dynamic representation of data, but we're using LQE for the data source in the report, so I'm not sure how the Data Warehouse pertains to this problem.

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Don Yang (7.7k21108137) | answered Jan 31 '17, 3:13 a.m.

Hi, Michael

Most likely the data is not yet synced into JRS meta data. In your version, this sync will happen twice a day as scheduled.
You may manually refresh data source to force the synchronization.

Daniel Ruebush commented Feb 10 '17, 11:20 a.m.

I'm not sure how to do a manual sync of the JRS metadata. Are there any
instructions available?

Don Yang commented Feb 13 '17, 4:09 a.m.

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