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question asked: Dec 23 '16, 6:10 a.m.
question was seen: 2,334 times
last updated: Dec 23 '16, 11:14 a.m.

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screen capture Chrome/OS-X 10.12

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Liora Milbaum (513●2●82●117) | asked Dec 23 '16, 6:10 a.m.
CLM 6.0.2

When trying to use the screen capture capability, it downloads a jnlp file which is from an unidentified developer.

What does that mean?

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Liora Milbaum (513●2●82●117) | answered Dec 23 '16, 10:41 a.m.
 Hello Isabel,

I am facing the certificate issue, and therefor downloaded the patch.
There is a minor issue with the instructions, the name of the file to backup is different from the one listed in the readme file:

com.ibm.team.workitem.service_3.1.1400.v20160305_0054.jar vs

com.ibm.team.workitem.service_3.1.1400.v20160217_1820.jar


The severe issue is that when trying to get back to my project:

https://ec2-52-212-29-134.eu-west-1.compute.amazonaws.com:9443/ccm/web/ 


I hit a page with the text: Error 404: ProxyServlet: /ccm/web/


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Liora Milbaum commented Dec 23 '16, 11:07 a.m.

 Ignore this comment. I have downloaded the patch again (there was an updated one with the same name apparently).

The instructions are good and the applications come up.

Liora Milbaum commented Dec 23 '16, 11:13 a.m. | edited Dec 23 '16, 11:14 a.m.

But, still screen capture applicaiton can't be opened because it is from an unidentified developer. 

My security preferences allow installation of only apps from the App Store and identified developers.
Google Chrome download this file today at 18:11 from ec2-52-212-29-134.eu-west-1.compute.amazonaws.com

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Isabel Murakami (381●1●6●15) | answered Dec 23 '16, 6:28 a.m.
Hello Liora,

The screen capture is a separate Java application that requires Java Web Start to run. The first time that you use the capture tool, it prompts you to download a file that is named rtc_screencapture.jnlp. For the other attempts to use the screen capture, it will also "flash" the download option at the browser, but it is the internal check if there is a newer version to download or not.
http://www.ibm.com/support/knowledgecenter/en/SSCP65_6.0.2/com.ibm.team.workitem.doc/topics/t_creating_work_items_web.html

If it is showing as unidentified developer, you should be facing the certificate issue:
www-01.ibm.com/support/docview.wss?uid=swg21994660

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