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question asked: Oct 20 '16, 12:18 a.m.
question was seen: 3,460 times
last updated: Nov 01 '16, 2:16 a.m.

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Applications showing as "Unknown" in (registered applications) randomly and I have to run JTS/setup.

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Daniel Ruebush (97●1●51●87) | asked Oct 20 '16, 12:18 a.m.
edited Oct 20 '16, 12:41 p.m. by Paul Slauenwhite (8.4k●1●2)
CLM 6.0.2 Registered Applications
Windows 2008 r2
DB: oracle 11.2
Registered Applications screen shows unknown for RS, LQE, DCC.

Hi All,

I have an issue where my applications keep showing as unknown in my JTS friends list. I can go in and run JTS/setup to re-register them but they become unknown multiple times a day or once every other day. Any thoughts on where to look with this one?

 
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Daniel Ruebush commented Oct 20 '16, 12:27 a.m.

I have noticed that it only happens to applications seemingly hosted on the MN_Server.

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Donald Nong (14.5k●4●14) | answered Nov 01 '16, 2:16 a.m.
It can be a network issue or loading issue. JTS use the Discovery URL of each registered application to retrieve the application information. If for some reason (network congestion, or the MN_Server being overloaded) JTS cannot get the response within a reasonable time period, it will just show "Unknown". The problem should be recorded in the jts.log file, check it for details. I don't think you need to re-run /jts/setup at all.

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