"Info not Available" on Request State on RRDI
Hi
I'm making a report on RRDI and I'm using the Request Area. Why is that on some records it shows "Info not available"? I have run the "Full Job" but I can not fix the problem. When I go to the workitem IDit is all fine it works normal but not on the report. 
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Accepted answer
Renato Mori (100●1●22●30)
| answered Apr 20 '16, 2:08 p.m.
JAZZ DEVELOPER edited Apr 20 '16, 2:09 p.m.
Hi Cesar,
The error may be related to the groups where the state belongs. Appears the "Info not available" when the group is missing on each state. In the workflow configuration, select a group for each state , and update the Job.. That happened to me and worked!. (The marked actions, are the same. Before / After group update) 
Cesar Sasaki selected this answer as the correct answer
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One other answer
Hi Cesar,
The "Info not available" usually indicates that Request's corresponding "Request_State_ID" is -1. You can validate that by running this query: select REFERENCE_ID, REQUEST_STATE_ID, PROJECT_ID from RIODS.REQUEST where REFERENCE_ID in (10000,10147,10198); To investigate, I would go from the ODS tables... What are the "problem" requests' "state" from work item UI? What is the "REQUEST_STATE_ID" corresponding to such "state" in its project? (This query will list all state id and state name along with project id: - select REQUEST_STATE_ID,REFERENCE_ID,PROJECT_ID from RIODS.REQUEST_STATE ) You may need to dig further depending on where the data discrepancy sit... |
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