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Why are the Test Scripts disappearing, after Save?

Radha Sastrigal (111121) | asked Aug 25 '15, 1:48 p.m.
 Using Jazz 4.0.6:
Browser: IE 8 and Chrome Version 44.0.2403.125

Saved Test scripts are either disappearing or Test steps within a Test script are disappearing. This has been happening on random items, but consistently. User saves the Test script and returns to the same item couple of days later and runs into this problem. Meanwhile, the history of the item indicates that such steps were removed.

We had this problem in Jazz 4.0.1 and the recommendation was to move to higher version of RQM(then it was 4.0.6) where this problem was addressed. However, the problem still persists in 4.0.6

Before submitting a bug, wanted to confirm if this is a known defect or if there is any available hotfix for this problem?

Thank you!

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Ara Masrof (3.2k15) | answered Aug 25 '15, 1:59 p.m.
Radha Sastrigal selected this answer as the correct answer

Radha Sastrigal commented Aug 25 '15, 5:12 p.m.

 Thank you Ara!

One other answer

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Ara Masrof (3.2k15) | answered Aug 25 '15, 1:57 p.m.
 You may be encountering the following known issue

Please open a ticket with the support team so that a fix can be delivered to you

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