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question asked: Aug 24 '15, 4:01 p.m.
question was seen: 2,661 times
last updated: Aug 25 '15, 12:38 p.m.

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Protocol supported CLM 6.0 when running tomcat as a windows service

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Bruno Fagundes (3●1●2) | asked Aug 24 '15, 4:01 p.m.
 Hi!

I have configured Apache Tomcat server to run as a Windows service, after that I start the service and CLM starts correctly, but, when I call the application by browser(https:localhost:9443/jts for example) I receive a message "this page can’t be displayed" with the error "ERR_SSL_VERSION_OR_CIPHER_MISMATCH".

The application works fine when I start by "server.startup.bat"

In the log file, I see the mesage below:

Aug 24, 2015 4:26:11 PM org.apache.coyote.AbstractProtocol init
INFO: Initializing ProtocolHandler ["http-bio-9080"]
Aug 24, 2015 4:26:11 PM org.apache.coyote.AbstractProtocol init
INFO: Initializing ProtocolHandler ["http-bio-9443"]
Aug 24, 2015 4:26:12 PM org.apache.tomcat.util.net.jsse.JSSESocketFactory getEnableableProtocols
WARNING: None of the SSL protocols specified are supported by the SSL engine : [${jazz.connector.sslEnabledProtocols}]
Aug 24, 2015 4:26:12 PM org.apache.coyote.AbstractProtocol init
INFO: Initializing ProtocolHandler ["ajp-bio-9009"]
Aug 24, 2015 4:26:12 PM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 2627 ms

Anyone have any ideas or know what is going on?
Comments
Antoinette Iacobo commented Aug 24 '15, 4:19 p.m.

 Hi Bruno, do you have a link or other document on the steps you took?

Bruno Fagundes commented Aug 24 '15, 4:50 p.m. | edited Aug 24 '15, 7:51 p.m.

 Yes Antoinette, I follow the steps on the link below:



The only difference betwwen this steps is that I have no Java installed in the server so I don`t set the JAVA_HOME and JRE_HOME in the environment variables, I set the parameter using "E:\IBM\JazzTeamServer\server\jre\bin\j9vm\jvm.dll" that came with the CLM package.

Lily Wang commented Aug 24 '15, 8:26 p.m.

In the link you provided, there's a typo error in step 8 which is:
  -Djazz.connector.sslEnasbledProtocol=TLSv1.2
If you open the "server.startup.bat" you will see:
 -Djazz.connector.sslEnabledProtocols="TLSv1,TLSv1.1,TLSv1.2"

Please try to use the same setting as the "server.startup.bat".

Martha (Ruby) Andrews commented Aug 25 '15, 12:38 p.m.
JAZZ DEVELOPER

Thanks Lily, for pointing that out.
I opened Typo in com.ibm.jazz.install.doc/topics/t_run_rqm64_win_service.html makes running Tomcat as a Windows service fail.  (366701)

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Donald Nong (14.5k●4●14) | answered Aug 24 '15, 8:08 p.m.
Bruno, I think this is another case where the JRE cannot read the Windows environment variables properly. If you read the error message carefully, you will notice that ${jazz.connector.sslEnabledProtocols} took no value at all. To resolve the problem, you have to set the values in the Tomcat server.xml file rather than in the service panel. Also note that CLM installation always bundles its own JRE, so you can't really say that there is no Java installed. To see details of similar cases, check out the below post.
https://jazz.net/forum/questions/177826/rtc-502-tomcat-service-error
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Bruno Fagundes (3●1●2) | answered Aug 25 '15, 8:57 a.m.
 Thanks Donald and Lily for your help!

I changed the following server.xml parameters in bold:

<Connector SSLEnabled="true" URIEncoding="UTF-8" acceptCount="100" algorithm="${jazz.connector.algorithm}" ciphers="SSL_RSA_WITH_RC4_128_MD5, SSL_RSA_WITH_RC4_128_SHA, TLS_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_DSS_WITH_AES_128_CBC_SHA, SSL_RSA_WITH_3DES_EDE_CBC_SHA, SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA, SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA" clientAuth="false" connectionTimeout="20000" disableUploadTimeout="true" enableLookups="false" keystoreFile="ibm-team-ssl.keystore" keystorePass="ibm-team" maxHttpHeaderSize="8192" maxThreads="150" minSpareThreads="25" port="9443" protocol="HTTP/1.1" scheme="https" secure="true" sslEnabledProtocols="TLSv1,TLSv1.1,TLSv1.2"/>

The old value was: sslEnabledProtocols="${jazz.connector.sslEnabledProtocols}"

The problem was solved!

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