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Error message in RTC - Weekly Hours - "TypeError: Cannot read property 'name' of undefined"

Ernesto Ramirez (13818) | asked Aug 03 '15, 1:55 p.m.

There is an RTC project created with "Resource Optimization Process".

Lately an error has appeared while opening the "Time Sheet Manager" application. This application opens a Weekly Hours Admin Tool which usually generates a report.

1.- Select a Team member
2.- Select a Manager
3.- Select week
4.- Choose "Open Manager mode" or "Open User Mode"

In any case an error message appears in a pop up "TypeError: Cannot read property 'name' of undefined "

Could you please indicate which could be the failure?

I have verified ccm.log and jts.log. I don't find any clue about the error.

RTC version 3.0.1


Donald Nong commented Aug 03 '15, 9:36 p.m.

This appears to be a client side (JavaScript) error, and you need to do client side debugging (in the browser) to figure it out.

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Ernesto Ramirez (13818) | answered Aug 04 '15, 1:03 p.m.
 I have seen the error in my screen as well.

However for some other dates in the report the error doesn't appear.

A diferent message appears, it's not a pop up, it appears in blue and bold:

"Service_Response:not a timecard date"

I was wondering if this is related to some customization error or something like that.

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Ernesto Ramirez (13818) | answered Aug 04 '15, 3:11 p.m.
The only clue I have from ccm log is this:

2015-08-04 13:27:33,303 [ ccm: AsynchronousTaskRunner-0] ERROR                          - error parsing numbers in monthly demand uuid: _TK_hlDdvAaSPJbc5xQTW5g, id: 9215

Just after an attemp to generate the report.

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