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Users in JazzUsers in LDAP, not checked in RTC

Mahari Hill (4861169230) | asked Jun 30 '15, 8:31 p.m.
Tivoli Directory Server
CLM 406

I have 12 users added to LDAP JazzUsers group. All appear in Manage Users. However, 2 have JazzUsers checked, the rest are blank. I can confirm they are in the JazzUsers on LDAP. I ran the -syncUsers command. No error for these folks.

What are my options?

Taki Nakajo commented Jul 01 '15, 12:15 a.m.
Hi Mahari, I can suggest to check the output in the jts.log with Debug mode.

1. Set DEBUG mode in the jts.log

Open (JazzTeamServer)\server\conf\jts\
Change from log4j.rootLogger=WARN, file
              to log4j.rootLogger=DEBUG, file

2. Apply the setting.

Click Reload button in the URL https://<server>:port/jts/admin?

Taki Nakajo commented Jul 01 '15, 12:15 a.m.

 3. Run Sync User with external registry.

4. Check the output in the jts.log to see what it tells.

Open the (JazzTeamServer)\server\logs\jts.log

2 answers

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Howard Hsiao (5.5k17) | answered Jul 01 '15, 12:22 a.m.
What are distinct about those 2 users compared to the rest 10 users?

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Donald Nong (14.5k414) | answered Jul 01 '15, 12:33 a.m.
The repository role is not stored in the Jazz repository, as it is mapped and controlled by the application server (WAS or Tomcat), so showing the "JazzUsers" role in the user profile is not a true indicator whether the user indeed has this role. As long as the user can log in and access the repository, the role is correctly set.

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