Connecting RSA to RTC results in SSL Handshake Error
I have RSA 9.1 with RTC 5.0.2 IDE Client installed. While trying to connect to the RTC stream I am receiving a popup about an SSL handshake Error, the remote host disconnected . When reading the log file I see CRJAZ0053I The identifier for the repository identified by "computer/ccm" could not be contacted; remote host close connection during handshake. javax.net.ssl.SSLHandSakeException: Remote host close connection during handshake. This is a Windows 7 box connecting to RTC 5.0.2 hosted on a Windows 2012R2 server. There are no firewalls between us and I can ping the server and load up RTC in the web browser using https://computername:9443/ccm. Any ideas? |
One answer
Has the RTC server been configured to have more restricted and more secure connections? For example, TLS V1.2 only, or requires a client certificate? You need to configure the client accordingly in order to establish an SSL connection.
For TLS V1.2 support, check out this document.
http://www-01.ibm.com/support/knowledgecenter/SSCP65_5.0.2/com.ibm.jazz.install.doc/topics/t_enable_tls1.2_rtc.html
If the problem persists, follow the instructions in this article to get debugging information for further investigation.
https://jazz.net/wiki/bin/view/Deployment/IntegrationsTroubleshootingSmartCardDebug
|
Your answer
Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.