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question asked: Apr 15 '15, 8:49 p.m.
question was seen: 4,166 times
last updated: May 01 '15, 9:00 a.m.

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How to resolve the "Diagnostics" errors?

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Pravin Patil (104●1●38●133) | asked Apr 15 '15, 8:49 p.m.

I installed CLMv5.0.2 and getting the below errors in final "Diagnostics" report. Please suggest on how to remove this:

  1. CRJAZ1992E The "com.ibm.team.repository.ItemCleanupTask" task could not be completed and is now unscheduled. Error details: "Could not commit with auto-commit set on"
  2. CRJAZ1993E The version check failed for the database JDBC driver. The following exception was returned: CRJAZ1900E Oracle JDBC driver version detected is "12.1.0.2.0" (major = 12, minor = 1), but an Oracle 11 driver that is at least Oracle 11.2.0.2.0 is required
  3. CRJAZ2108W An NTP server is not configured to use for system clock verification. If unsynchronized clocks are on different application servers, problems might occur. To configure the NTP server to be used to verify the accuracy of the system clock, go to the Advanced Properties page, and for the NTP Server Address property, enter the address of an NTP server. To disable this diagnostic, click Disable

The system details are:

OS: Windows Server2012, CLMv5.0.2, WASv8.5.5.5,IHSv8.5.0.2,Oraclev12C

Vendor: IBM Corporation
Version: IBM J9 VM 1.6.0
   JRE 1.6.0 Windows Server 2012 amd64-64 Compressed References 20141211_226933 (JIT enabled, AOT enabled)
   J9VM - R26_Java626_SR8_20141211_2359_B226933
   JIT - r11.b07_20141003_74578.05
   GC - R26_Java626_SR8_20141211_2359_B226933_CMPRSS
   J9CL - 20141212_226933

2 answers

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Timo Reiss (209●5●12) | answered Apr 16 '15, 6:51 a.m.
Hi Pravin,

in addition to Lily's answer, I'd like to comment on you issue #3. If you installed all applications on the same server, this can be simply resolved by disabling the System Clock diagnostics. In this situation, disabling the diagnostic should be safe, since all applications will use the identical system time, i.e., there is no need to synchronise via NTP.

However, if you deployed your applications on different hosts, you should configure NTP clock synchronisation. This can be done via the advanced properties

com.ibm.team.repository.service.diagnostics.basic.internal.SystemClockDiagnostic NTP server address
The address of the NTP provider. If this value is blank, the system clock diagnostic cannot measure the system clock's accuracy.
Once configured, the warning of the diagnostic should go away.
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Lily Wang (4.9k●7●14) | answered Apr 15 '15, 10:25 p.m.
Hi Pravin,

For the issue 1, please check if there's any detail error in jts.log
For the issue 2, this is a known product defect https://jazz.net/jazz/web/projects/Jazz%20Foundation#action=com.ibm.team.workitem.viewWorkItem&id=339546, which has been resolved in CLM 5.0.2 ifix002. You can download and apply the latest ifix to fix the issue.
For the issue 3, this is a warning. You can ignore it, or set a time server for the CLM server
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Pravin Patil commented Apr 16 '15, 7:55 p.m. | edited May 01 '15, 9:00 a.m.

After installing the fixpack I am running into issues and I don't see the deployed applications anymore which I use to see earlier. I also have PMR raised now. Below is the error:

 

The method getPrerequisiteServices() was called on the AbstractActivationManagerOwner for com.ibm.team.repository.service.internal.BaseServerDescriptionService when the service not activated. The method should only be called when the service is activated. If you see this error please report the problem to the Jazz Application Frameworks team, because there is a bug in the Jazz server.
com.ibm.team.repository.common.transport.internal.registry.ServiceNotActivatedException
com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.getPrerequisiteServices(AbstractActivationManagerOwner.java:981)
com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.withServiceDependencies(AbstractActivationManagerOwner.java:1339)
com.ibm.team.repository.common.transport.internal.registry.OsgiServicesManager.withServiceDependencies(OsgiServicesManager.java:775)
com.ibm.team.repository.common.transport.internal.registry.ServiceConfiguration.validateProperties(ServiceConfiguration.java:430)
com.ibm.team.repository.service.internal.ServerConfigurationRestService$2.processUpdate(ServerConfigurationRestService.java:338)
com.ibm.team.repository.service.internal.ServerConfigurationRestService.processConfigUpdates(ServerConfigurationRestService.java:238)
com.ibm.team.repository.service.internal.ServerConfigurationRestService.postConfigurationValidation(ServerConfigurationRestService.java:334)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
java.lang.reflect.Method.invoke(Method.java:611)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
com.sun.proxy.$Proxy392.postConfigurationValidation(Unknown Source)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
java.lang.reflect.Method.invoke(Method.java:611)
com.ibm.team.repository.servlet.AbstractTeamServerServlet.doModelledRestService(AbstractTeamServerServlet.java:567)
com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest2(AbstractTeamServerServlet.java:2453)
com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:2244)
com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1761)
javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)
org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)
org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76)
javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)
com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:74)
javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1230)
com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)
com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)
com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)
com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:165)
com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:198)
com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:191)
com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:967)
com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1107)
com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)
com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:919)
com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:200)
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:463)
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:530)
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:316)
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:287)
com.ibm.ws.ssl.channel.impl.SSLConnectionLink.determineNextChannel(SSLConnectionLink.java:1049)
com.ibm.ws.ssl.channel.impl.SSLConnectionLink$MyReadCompletedCallback.complete(SSLConnectionLink.java:643)
com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1818)
com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1881)
Pravin Patil commented Apr 16 '15, 7:56 p.m.

After installing the fixpack I am running into issues and I don't see the deployed applications anymore which I use to see earlier. I also have PMR raised now. Below is the error:

The method getPrerequisiteServices() was called on the AbstractActivationManagerOwner for com.ibm.team.repository.service.internal.BaseServerDescriptionService when the service not activated. The method should only be called when the service is activated. If you see this error please report the problem to the Jazz Application Frameworks team, because there is a bug in the Jazz server.

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