What triggers emails on work item creation
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If I create work items and assign a user as a owner, should they get an email? If owners are not getting emails, where is the first place to troubleshoot this?
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2 answers
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I just tried the following:
User B received Email notifications in both cases:
Both Emails stated that user B received the respective Email due to user's relationship as "Owner" of the WI. In summary, this looks like the answer to your question is:
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Based on my reading of the terms of the users email config
they can get email when they ARE the owner, when some ELSE SUBSCRIBES them to a workitem, or when they are ASSIGNED an approval. I do not see 'when I become the owner', only when 'I AM the owner'. so, I think this notification (becoming owner) is not sent by design On create, ONLY subscribers get email. edit: looks like I am wrong on this one. I see the entry in the mail config.. just don't have reliable experience with it. |