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Can not print a Workitem with Attachment in RTC


Raju Kakarlapudi (111) | asked Dec 03 '14, 4:38 p.m.
 Can not print a Workitem with Attachment in RTC. We can print a defect or CR workitem when there is no file attached to the workitem. Can anyone help?

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Ralph Schoon commented Dec 04 '14, 2:49 a.m. | edited Dec 04 '14, 2:50 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Unless you provide more information about what you see and what you try to achieve, I doubt anyone can help. Is there an error? What gets printed and what not....


Raju Kakarlapudi commented Dec 04 '14, 2:03 p.m. | edited Dec 05 '14, 3:40 a.m.

We are using CLM 5.0.

When try to print any work item using the Print Icon on the workitem, we get a blank page when there is an attachment to the workitem.
If there is no attachment to the workitem, we get a window pop with the details of the printer and the workitem to print which is a default behavior.

The issue is with the workitems who have an attachment.


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Ralph Schoon (63.0k33645) | answered Dec 05 '14, 3:41 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Please file a PMR with support. If this is a general behavior I think there is a defect that should be tracked down and get fixed.

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