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RTC v4.0.3 crashes with Java was started but returned exit code=8096 when clicking on Link tab

Brian Pitts (1613) | asked Sep 24 '14, 6:20 a.m.
edited Sep 24 '14, 6:25 a.m.

I have been experiencing this problem where RTC crashes during certain activities - the one I notice mostly is when I try to access the Link tab on a RTC Story/Work Item. I get the below error on crash:

Having searched for this problem, and found this:

I have tried both of these specified solutions:

To resolve the issue perform one of the following:

  • Comment out the -Xshareclasses:name=IBMSDP_%u value in the eclipe.ini file.
    This file will be found in the same directory as the eclipse.exe executable.


  • Attempt to delete the existing cache directory.
    This folder can be found in the following location on Microsoft Windows 7 and later:
However, this has not resolved the issue. Would appreciate some suggestions as to any other possible solutions.


One answer

permanent link
Krzysztof Ka┼║mierczyk (7.5k477103) | answered Sep 24 '14, 6:29 a.m.
Hi Brian,
Please open new PMR to investigate that.

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