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Can someone help with account changes?

Robert Wen (690111) | asked Jul 11 '14, 9:46 a.m.
 OK, long story long...

I've been trying in vain to update my account (need to enter new email address since the one on the account is no longer valid, among other things) without success.

Today, I signed up for the DevOps services w/ BlueMix which I believe took me to JazzHub.  I then tied my ID to my IBM ID.  That all worked, and I can see that I can update my Jazz ID from there.  When I tried to save my changes, I got the following error:

"Choose an ID that is at least 3 characters long (up to 24 characters) and includes lowercase letters (a-z) and numbers (0-9)."

My current ID meets this criteria.

Please advise.

If you need to reach me offline, my email is

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satish bhupatiraju (21) | answered Jul 11 '14, 10:44 a.m.
Hi Robert
       Sorry for the inconvenience. Please correct me if i am wrong. I am thinking you are encountering this issue while updating you Jazz profile. If so can you please send an email to with the following details
jazz ID  and IBM ID. I am anticipating your jazz ID could be a legacy ID.

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satish bhupatiraju (21) | answered Jul 11 '14, 12:22 p.m.
This is a legacy Jazz User ID issue and the fix is to update the Jazz User name and remove the special characters.

satish bhupatiraju commented Jul 16 '14, 2:35 p.m.

Fixed the code to allow legacy Jazz IDs with special characters to edit their profile.

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