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Is there a way to move from Local help to online help

Anish Anil (1811010) | asked May 05 '14, 7:54 a.m.
I had initially setup local help since my machine didn't have access to the Internet.
Now the machine has been given access to the internet and i would like to now convert my local help to Online help.

Is it possible to configure online help post installation???
Also, when i click on help can i configure it to open infocener help????


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Shubjit Naik (1.5k1613) | answered May 05 '14, 8:29 a.m.
edited May 05 '14, 8:31 a.m.
Hi Anish

You should be able to change the URI from of each application or under application Admin > Server> Advanced > "Web Help URI"

For 4.0.5, Change the following property

Once changed, restart the application server (might want to clear cache or work directory)

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Donald Nong (14.5k414) | answered May 06 '14, 3:14 a.m.
Hi Anish,

I suppose you are talking about a CLM server with the clmhelp.war deployed on it. In this case, these are the steps you need to follow.
1. On the server itself, access to http://localhost: port / clmhelp /updater/admin.jsp (it has to be localhost).
2. Click on "Remote Help Configuration" on the left hand side.
3. Check the entry with URL pointing to the IBM InfoCenter.

If I remember correctly, a server restart is not required after such changes.

Note that after such change, the clmhelp.war application will act as a proxy for accessing the help content on the internet to allow other machines in the intranet to access help content. If you want to completely bypass clmhelp.war, follow Shubjit's instruction, but then all your client machines have to have internet access to get the help content.

For RTC Eclipse client, it has its own help system, and the instructions are similar but slightly different. Check the link in Jason's post.

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jason green (1463) | answered May 05 '14, 1:36 p.m.
Hi Anish,

There is a great knowledge center entry on this topic, complete with steps, here:

I hope that helps,
Jason Green

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