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question asked: Oct 16 '13, 12:48 p.m.
question was seen: 3,867 times
last updated: Oct 16 '13, 1:31 p.m.

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Reverting Work Item To Previous Point In History

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Anson Felder (11●2●2) | asked Oct 16 '13, 12:48 p.m.
Within RTC, I am trying to place a completed work item back to a previous status (In progress for example). Is this possible?

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Kevin Ramer (4.5k●8●183●200) | answered Oct 16 '13, 1:30 p.m.
edited Oct 16 '13, 1:31 p.m.
Depending on the work flow, there should be a Reopen action that will put the Status back to the initial state in most cases.   Then move it forward to the desired status.   This will leave traces, so there's no hiding the fact that this happened, but sometimes it is necessary to take this kind of action.

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