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Running report causes "Cannot open the connection for the driver: "

Adriano Fanelli (2332929) | asked Jul 24 '13, 10:24 a.m.
edited Mar 12 '14, 7:23 a.m. by Krzysztof Ka┼║mierczyk (7.4k475103)
Hi All,
      I receive the following error message:
+ An exception occurred during processing. Please see the following message for details:
Cannot open the connection for the driver: Cannot load JDBC Driver class:     
I have a BIRT report created which uses JDBC datasource inside. RTC 4.0.3 on AIX and I'm using WAS 7.x
I have the DB2 JDBC jars (db2jcc.jar & db2jcc_license_cu.jar) added into the " "  using " jar uf ..... " .
I've done a serverReset ... but nothing changed ...
Any suggestion or help?
p.s. before the upgrade from RTC 4.0.1 to RTC 4.0.3 the 'Custom Reports' was working fine.
Thanks in advance, Adriano

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Fernando Michelutti (5113) | answered Aug 09 '13, 10:14 a.m.
Hello Adriano,

I've seen this before and It started working fine, after the user cleared the contents of folders temp and wstemp under App Server profile directory, followed by a restart:

1) Stop the profile hosting RTC
2) Clear the following directories:
3) Restart the profile.

Give it a try and let us know if it fix the problem.

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