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RTC Client failing to connect to server

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Matthew Bradshaw
(5●13●15) Jun 06 '13, 10:42 a.m.
Trying to connect the RTC client to jazz and I'm getting this error message.

The server is running and I am logged in as that user in the web so they have the right credentials.  The client is the exact same version as the server (4.0) and I have rebooted everything plus reinstalled the RTC client. 

I have had this working in a different copy of the same VM previously, which is now having the same problem. 

Any ideas?

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Karl Weinert
JAZZ DEVELOPER Jun 06 '13, 11:10 a.m.
What version of Java are you using? If you are not sure open the eclipse.ini in the install directory Look for the -vm argument run java.exe -version against the java.exe in that directory.

Shubjit Naik
Jun 06 '13, 11:21 a.m.
To confirm, are you logging in through the web on the same machine as the RTC Client? Since it is the GADO setup, I know we have to add an entry for the hostname and IP in the hosts file.

Matthew Bradshaw
Jun 06 '13, 11:33 a.m.
It is all on the same machine, apache, web browser and eclipse client.  The host file is configured so gado.rtp.raleigh.ibm.com points to localhost. Java version for the eclipse instance is in C:\IBM\TeamConcert\jdk\jre and it is version 1.6.0

Piotr Aniola
Jun 06 '13, 11:38 a.m.
Is there an error message/stack trace generated in <workspace>/.metadata/.log file when you are attempting to connect?

Matthew Bradshaw
Jun 07 '13, 4:11 a.m.
!ENTRY com.ibm.team.repository.client.login.KeyStoreLoginInfo 1 800 2013-06-06 16:21:40.056 !MESSAGE CRJAZ1887I The list of certificates available in the Windows-MY KeyStore could not be read. If you'd like to access the certificates from that key store, make sure that you are running with a JVM that supports reading from that key store. !STACK 0 com.ibm.team.repository.transport.client.AuthenticationException: Error initializing the key store.     at com.ibm.team.repository.client.login.KeyStoreLoginInfo.loadKeyStore(KeyStoreLoginInfo.java:212)     at com.ibm.team.repository.client.login.KeyStoreLoginInfo.initializeKeyStore(KeyStoreLoginInfo.java:166)     at com.ibm.team.repository.client.login.KeyStoreLoginInfo.getKeyStore(KeyStoreLoginInfo.java:123)     at com.ibm.team.repository.client.login.KeyStoreLoginInfo.collectAliases(KeyStoreLoginInfo.java:80)     at com.ibm.team.repository.client.login.KeyStoreLoginInfo.getAliases(KeyStoreLoginInfo.java:96)

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Shubjit Naik
(1.5k●1●6●13) Jun 07 '13, 5:49 a.m.
Found the following forum topic on the similar error due to the certificates

Click Window>Preferences>General>Security>Secure Storage>Content > expand "Default Decure Storage"and delete the com.ibm.team.auth.info
Try connecting again
Matthew Bradshaw selected this answer as the correct answer

1 vote

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Matthew Bradshaw
Jun 07 '13, 6:00 a.m.
Thanks, after reading the error log i was pointed to i cleared everything in the stored passwords, turned it off and reconnected perfectly. Thanks!!

Bo Chulindra
JAZZ DEVELOPER Jun 07 '13, 11:52 a.m.
This is odd, I wonder how the keystore was able to made RTC unable to contact the server. Also, I just now noticed the text in your error dialog. It says something like Address family not supported by protocol family: connect

2 other answers

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Piotr Aniola
(3.7k●1●17●38) Jun 06 '13, 10:52 a.m.
Please try checking if you have any proxies defined in Eclipse:
Window->Preferences->General->Network Connections.

2 votes

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Matthew Bradshaw
Jun 06 '13, 11:34 a.m.
This is what the network preferences looked like when i opened it

1 vote

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Dinesh Kumar B
JAZZ DEVELOPER (4.1k●4●14) Jun 06 '13, 11:08 a.m.
Is there a Proxy, you might have to check Eclipse settings in that case.  Preferences > General > Network Connections : here is more help on it - http://help.eclipse.org/juno/index.jsp?topic=%2Forg.eclipse.platform.doc.user%2Freference%2Fref-net-preferences.htm

1 vote

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Question asked: Jun 06 '13, 10:42 a.m.

Question was seen: 9,666 times

Last updated: Jun 07 '13, 11:52 a.m.

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