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question asked: Apr 30 '13, 8:40 a.m.
question was seen: 4,603 times
last updated: May 21 '13, 8:07 a.m.

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Jazz.net: I can't enter a defect in Jazz.net

1
Shane Hoey (42●6●11) | asked Apr 30 '13, 8:40 a.m.
edited Apr 30 '13, 8:42 a.m.

Hi ,

When I try and enter a defect I get this (see below):

(My user name was changed a while back, and since then it hasn't worked).

I really need to be able to enter defects in JAZZ.net as part of my role.


Missing required license.

An error response was received from the Jazz Team Server. Status=400.  Message: CRJAZ1848E To do the "Save Work Item" operation, you must have one of the following licenses that are installed on the server: Contributor-Floating, Developer-Floating, Developer, Contributor, Stakeholder-Floating. The server administrator can assign licenses.

LicenceProblem

Comments
Ralph Schoon commented Apr 30 '13, 9:59 a.m. | edited Apr 30 '13, 10:00 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Shane, can you please provide more information which repository you tried and which category you filed against?

Can you submit a defect here: https://jazz.net/jazz02/web/projects/Community%20Feedback#action=com.ibm.team.workitem.newWorkItem&type=defect

If you can't let me know and I will, provided there is more information on this question to be more specific.

Lauren Hayward Schaefer commented May 01 '13, 8:53 a.m.
JAZZ DEVELOPER

I looked up Shane's user profile, and he doesn't have any CALs assigned to him.  I've sent an email to someone who might be able to update the CALs.

Shane Hoey commented May 02 '13, 6:42 a.m.

Hi Ralph & Lauren,

I tried this morning and I cannot access the URL you specified Ralph. I also tied here
https://jazz.net/jazz03/web/projects/Requirements%20Management#action=com.ibm.team.workitem.newWorkItem&ts=1367487063000
but that doesn't work either.

Shane

Lauren Hayward Schaefer commented May 03 '13, 8:29 a.m.
JAZZ DEVELOPER

Hi Shane,
I've been emailing with someone who has permission to update your user permissions.  He says that your old userid has the necessary permissions.  Are you no longer using that id?

Millard Ellingsworth commented May 09 '13, 6:48 p.m.
FORUM ADMINISTRATOR / JAZZ DEVELOPER

@shaneski Is this working now? If not, would you please reply to @lhayward?

Shane Hoey commented May 14 '13, 5:52 a.m.

@lhayward this still isn't working. .I cannot enter RRC defects..(https://jazz.net/jazz03/web/projects/Requirements%20Management#action=com.ibm.team.workitem.newWorkItem&ts=1367487063000)

Lauren Hayward Schaefer commented May 14 '13, 6:44 a.m.
JAZZ DEVELOPER

@shaneski When you tried to enter the defect, were you using your old id or your new one?  Are you planning to only use your new id?

Shane Hoey commented May 14 '13, 7:26 a.m.

@lhayward Hi Lauren,

I only ever plan to use my current user ID (shaneski) in the future.

Thanks.

Lauren Hayward Schaefer commented May 14 '13, 7:31 a.m.
JAZZ DEVELOPER

@shaneski Ok, I'll ask the administrator to remove the permission from your old id and give the permission to this id.

Lauren Hayward Schaefer commented May 14 '13, 1:22 p.m.
JAZZ DEVELOPER

@shaneski The administrator has granted your new id permission.  Please let me know if it works or doesn't work.

Jared Burns commented May 14 '13, 1:49 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Lauren/Shane, I suggest we archive the old account to avoid confusion going forward.

Shane Hoey commented May 16 '13, 5:00 a.m.

@lhayward @jburns ....still cannot update a defect I need to access...(the same message appears) ....https://jazz.net/jazz03/resource/itemName/com.ibm.team.workitem.WorkItem/74855

Lauren Hayward Schaefer commented May 16 '13, 6:57 a.m.
JAZZ DEVELOPER

Update:  I've talked with Shane and he didn't have a cal assigned on jazz03.  I've emailed the administrator to try to get this straightened out.

Lauren Hayward Schaefer commented May 17 '13, 6:34 a.m.
JAZZ DEVELOPER

@shaneski I asked the administrator to assign you a cal on jazz02 and jazz03 and to archive your old account.  Please try again.

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Shane Hoey (42●6●11) | answered May 21 '13, 7:52 a.m.
edited May 21 '13, 7:55 a.m.
(from Jazz.net)
I asked the administrator to assign you a cal on jazz02 and jazz03 and to archive your old account.  Please try again.

@lhayward Hi Lauren....this now works. many thanks.
Millard Ellingsworth selected this answer as the correct answer
Comments
Lauren Hayward Schaefer commented May 21 '13, 8:07 a.m.
JAZZ DEVELOPER

Fantastic!

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