# RTC/RSA crashes while starting report

 0 Manfred Neundlinger (3●1●3●4) | asked Mar 21 '13, 12:12 p.m. edited Mar 21 '13, 12:14 p.m. I am using RSA 8.0.4.2 and RTC 4.0.1 on a 64-bit Windows 7. When I select in the team artifacts under my project area "Reports" > "Shared Reports" and any reports, the RSA/RTC crashes with an error:   Any idea? Thanks, Manfred

 0 Krzysztof Kaźmierczyk (7.4k●3●53●98) | answered Mar 26 '13, 4:18 a.m. Thanks Manfred forjavacore. Unfortunately I does not contacin native callstack to show the root cause of the issue. Could you open PMR to assist you in this case? Please also notice that RSA on 64bit system requires IE9: http://www-01.ibm.com/support/docview.wss?uid=swg27019519 Regards, Krzysztof Kazmierczyk Manfred Neundlinger selected this answer as the correct answer

 0 Krzysztof Kaźmierczyk (7.4k●3●53●98) | answered Mar 21 '13, 1:25 p.m. edited Mar 21 '13, 1:25 p.m. Hello Manfred, I remember several such issues in the past. RTC uses Internet Explorer to open the report. What is your IE version installed? I remember the issue in jscript.dll library in IE 8. The solution was to migrate to IE9. Can you try migrating to IE9? If no, could you paste the content of javacore file? Regards, Krzysztof Kazmierczyk

 0 Manfred Neundlinger (3●1●3●4) | answered Mar 26 '13, 4:30 a.m. Hi, Okay, I have RSA on 64 bit system and IE8, I wrote it in the first line of my question. Then I must wait for IE 9 migration. Thank you for yor answer again! Manfred