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question asked: Feb 22 '13, 12:30 a.m.
question was seen: 6,206 times
last updated: Feb 22 '13, 10:05 a.m.

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Slow Response from Help

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Chris Hardy (36●5●16●19) | asked Feb 22 '13, 12:30 a.m.
retagged Feb 22 '13, 10:05 a.m. by Ralph Earle (257●3●9)
Using CLM 4.0.1, DB2 9.7 and WAS 8.0.0.3

Does anyone else notice that the help function is very slow.
I have seen that it takes approx 2 mins to bring up the initial window, and when selecting anything from the contents it takes a minute to update the contents in the main window

has anyone else noticed this and have any experience of how to speed this up?
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Sterling Ferguson-II commented Feb 22 '13, 9:23 a.m.

Hello,


If you are speaking of remote help, yes, I noticed it to.

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Guido Schneider (3.4k●14●86●115) | answered Feb 22 '13, 3:32 a.m.

If you have not configured to use a local help content, the clmhelp context will use a remote site from IBM. Because this is server based, through the clmhelp application, the server must have access to public Internet. You are not able to configure a proxy server for this, nor you are able to configure username/password for this Internet connection if you have a firewall which needs authentication.

I suggest to disable remote content and install the help content locally.

Disable remote help:
https://clmserver01.yourcompany.com/clmhelp/remote/remotehelp.jsp

Download of Helpcontent:
http://download.boulder.ibm.com/ibmdl/pub/software/rationalsdp/documentation/updatesites/

Local Install of Helpcontent:
https://clmserver01.yourcompany.com/clmhelp/updater/updatewar.jsp

Alternativly you can switch to client based help access and not use the clmhelp application of JTS in Advanced Properties to set in EACH application (JTS, CCM, RM):


com.ibm.team.repository.service.internal.webuiInitializer.ConfigPropertyInitializer

Web help URI: http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0m1/index.jsp

BTW: All is described in Infocenter:

http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0m1/topic/com.ibm.help.common.rational.remote.web.doc/topics/c_web_del_web.html

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