Slow Response from Help
Chris Hardy (36●4●16●19)
| asked Feb 22 '13, 12:30 a.m.
retagged Feb 22 '13, 10:05 a.m. by Ralph Earle (257●3●9)
Using CLM 4.0.1, DB2 9.7 and WAS 8.0.0.3
Does anyone else notice that the help function is very slow. I have seen that it takes approx 2 mins to bring up the initial window, and when selecting anything from the contents it takes a minute to update the contents in the main window has anyone else noticed this and have any experience of how to speed this up? |
One answer
If you have not configured to use a local help content, the clmhelp context will use a remote site from IBM. Because this is server based, through the clmhelp application, the server must have access to public Internet. You are not able to configure a proxy server for this, nor you are able to configure username/password for this Internet connection if you have a firewall which needs authentication. I suggest to disable remote content and install the help content locally.
Alternativly you can switch to client based help access and not use the clmhelp application of JTS in Advanced Properties to set in EACH application (JTS, CCM, RM):
BTW: All is described in Infocenter:
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Comments
Hello,