Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

Relation between Mail Configuration and Workflow of work item

Hi,
Please let me ask a question about Mail Configuration.

I'm now testing email notification.
https://jazz.net/wiki/bin/view/Main/SettingMailNotifications

I want to know the relation between Mail Configuration and Workflow of work item.
In "Mail Configuraion" tab, there are following selections regarding state change.
-Work Item was created or opened
-Work Item was closed
-Owner started /stopped working on the Work Item
-Other state change

What I tested.
---------------------------------------------------
I'm a subscriber of a work item.
I checked only "Work Item was created or reopened" in Subscriber column.
In "Workflows" of work item, I changed the category of State Group "Closed" from "Closed" to "Open".

So now the category of State Group "Closed" is "Open".


Also "Work Item was created or reopened" is checked.


Therefore, I thought when a work item I'm a subscriber of was closed, I would receive an email noification.
But I did not.
---------------------------------------------------


Could anyone provide information what in "Workflows" are mapped with selections of "Mail Configuraion" regarding state change?

I thought "Work Item was created or opened" was mapped with category of State Group "Open",
"Work Item was closed" was mapped with category of State Group "Closed" and
"Other state change" was mapped with category of State Group "In Progress",
but the email notification did not work as I expected.

0 votes


Accepted answer

Permanent link
Mail notification related to state group category, we have 3 build-in category: open, In progress, closed.
If current state not belong to any state group, which makes the 4th status, call it "none" here.

work item was created or reopened:
- workitem been created
- workitem state changed causing state group from "closed" to "open"

workitem was closed:
workitem state changed causing state group  "closed"

Owner started /stopped working on the Work Item:
workitem state changed causing:
a) state group become "In progress"
b) state group no longer "In progress"

Other state change:

workitem state change with state group not change,
e.g.  state open (open) -> state triage (open), also including none -> none

Other workitem change not listed above:
covers following scenarios:
open -> closed, closed -> open
open -> none, none -> open
in progress - > none, none -> in progress
in progress -> closed, closed -> in progress
closed -> none, none -> closed
Yoshihisa Komai selected this answer as the correct answer

1 vote


One other answer

Permanent link
from my understanding, the mail triggers based on the the transition/action and not on the resultant state.

so, with "Work Item was created or reopened", when the work item is taken through either a Start action or Reopen action occurs, resulting in creation or reopen of work item respectively, the mail would be triggered.

since your results in considering Closed as a open state and not necessarily a re-open of the work item, so no mail is sent.

going along this thought, the trigger on close is based on the resolve action...

0 votes

Comments

Hi Dinesh,
Thank you for your answer.
We found out that this is based on transition of State Group category.
(Start action, Resolve action, Reopen action may not be related)
Please have a look at Escalation 252301.

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details
× 12,015

Question asked: Feb 12 '13, 3:55 a.m.

Question was seen: 5,629 times

Last updated: Feb 26 '13, 7:03 p.m.

Confirmation Cancel Confirm