Unable to send the email Notifications from DOORS client

SudarshanRao - Wed Sep 29 02:22:05 EDT 2010
If the e-mails are not going from a client, then I suspect a problem with the client machine. Try disabling firewall and check if it helps.. if it does, then you can try adding doors.exe into allowed list of programs in your firewall..

SystemAdmin - Wed Sep 29 06:39:31 EDT 2010
Thanks,

But none of these option are helping.
Here is some more details of infrastructure with our team.
1. DOORS server maintained by our team.
2. SMTP server which is maintained by corporate IS team.
3. DOORS client machines which are used by us.

Now I have added the DOORS server to corporate firewall for SMTP relay do I need to add individual machines (DOORS Clients) for SMTP relay?

Or there is something else which I need to do?

Regards,
Sajjan

llandale - Wed Sep 29 11:16:58 EDT 2010
Hate contradicting Mathias, but I believe Emails are sent from the client machine. Here's a technote:

http://www-01.ibm.com/support/docview.wss?uid=swg21324459&myns=swgrat&mynp=OCSSYQBZ&mync=E
As per the last paragraph, note that hard coded port "25" of the client must be open in the fire wall.

• Louie

Mathias Mamsch - Wed Sep 29 11:45:27 EDT 2010
Maybe I did not bring this out right... That is what i tried to say. "not the server! It's the client". With "sending emails from the server" I meant sending it from a DOORS client on the DOORS server machine (which probably has no active firewall like the client computers). That would explain why it worked on the server machine, but not on other clients. Regards, Mathias

SystemAdmin - Mon Mar 04 12:22:01 EST 2013

Hello,

I am able to get e-mails sent but when I'm trying to include more than one address the e-mails aren't sent. what's wrong with my syntax? Thank you.

/*
{bool|string} sendEMailNotification(string fromDescription,
string targetAddress, string subject,
string message)
*/
 
const string subject       = "Successful DOORSlinks(Lake Forest) Module maintenance"
const string message       = "Successful DOORSlinks Module maintenance"
//const string targetAddress = "ABC@ABC.com;ABC@yahoo.com"
 
sendEMailNotification(null, targetAddress, subject, message)

-Jim

llandale - Mon Mar 04 13:38:58 EST 2013
Assuming you un-comment out the "targetAddress" declaration ... then I'd suppose you have configured Outlook to NOT use semi-colons as delimiters ... on this client PC.

SystemAdmin - Mon Mar 04 12:22:01 EST 2013

Hello,

I am able to get e-mails sent but when I'm trying to include more than one address the e-mails aren't sent. what's wrong with my syntax? Thank you.

/*
{bool|string} sendEMailNotification(string fromDescription,
string targetAddress, string subject,
string message)
*/
 
const string subject       = "Successful DOORSlinks(Lake Forest) Module maintenance"
const string message       = "Successful DOORSlinks Module maintenance"
//const string targetAddress = "ABC@ABC.com;ABC@yahoo.com"
 
sendEMailNotification(null, targetAddress, subject, message)

-Jim

SystemAdmin - Tue Mar 05 02:32:13 EST 2013
Hi

This tread has been started in 2010.

> sendEMailNotification(null, targetAddress, subject, message)

You can send an email only to one receiver.

Best regards
Wolfgang

llandale - Tue Mar 05 12:06:36 EST 2013
Here are my old notes on the subject; haven't confirmed them recently. IT shut something off and it no longer works on our system which is my I decided to go with the Outlook approach.

• I’m trying to figure out exactly from where the Emails are sent; the documentation says ‘server’ but I suspect ‘client’. The ‘Sender’ is the non-existent unattended account ‘DOORS Mail Server’.
• Port 25 must be open in the fire wall. Again, I wonder if that’s ‘Client’ or ‘Server’ and in this case I suspect ‘Client’ since its working without help from IT.
• You configure the database with the above email and also the ‘SMTP Mail Server’, which is actually the ‘Relay’ server. For us that’s ‘relaytx001.northgrum.com’.
• I suspect I’ll discover strange situations where email notification does not work; oh well.

• The 'SMTP Server' may also be known as the 'Relay server' on many systems.
• Emails are sent to the DOORS user specified on the Login Policy tab of the DB properties sheet, under 'Notify failed logins by email to:' field at at the bottom. That DOORS user must have a valid Email specified.
• The 'mail account' on the General tab has an unknown use and can be blank. You folks should prove this to yourselves and then clarify exactly what that is for.
• Emails are sent from a 'DOORS Mail Server' account. Sorry for my ignorance, but I believe that is just generic and cannot receive emails. I suspect perhaps that the 'Mail Account' field on the General tab is supposed to be the Sender of these emails ('from' and 'reply to'), but is not.
• Contrary to documentation, Emails are sent from the client machine (not the DOORS server), so port 25 must be open in the fire wall for each client attempting to use DOORS; and must not be used for other purposes.

kbmurphy - Tue Mar 05 12:58:48 EST 2013
Louie--you should read up on the SMTP standard sometime. You don't need an account to send SMTP messages, especially on older systems. The "account" information is just used by DOORS to populate the headers of the email, the from: and all of that. On older, unsecured systems you can actually telnet directly to port 25 and send email as anyone. Over a decade or so ago, the white house actually used an open relay and anyone could actually send an email as billc@whitehouse.gov if you wanted.

Don't get hung up on the account stuff. The server is the important part.