Document (RPE) Export option greyed

Hello,

we are installing version 9.6.1.6 of DOORS, and it is happening that in some case (apparently) the export generation option (Export->Document Generation-> Export) is greyed out. This has never happened before, and prior releases (we were working with 9.5.1.2) did not have this problem.

Do you think it is a problem of the installation, or it can be easily fixed or should I open a PMR ?

Thanks

Re: Document (RPE) Export option greyed
DOORSHAM - Mon Aug 01 14:52:42 EDT 2016

My gui doesn't have:  Export->Document Generation-> Export

There must be some confusion here.

Mine has Export->Document Generation->Microsoft Word

Export->Document Generation->PDF

Export->Document Generation->HTML

Export->Document Generation->Configure Module

Configure Module is grey out if I am read only mode.

Please check what your problem is and clarify.

Re: Document (RPE) Export option greyed
Bruno Di Giandomenico - Tue Aug 02 03:14:05 EDT 2016

Hello, thanks for the answer.

The problem has started appearing after a few clients were updated to version 9.6.1.6. Some further research, almost by chance to be honest, have shown that it is a problem with the dropping of Java with the DOORS after 9.6.1.3. Defining the environment variable JAVA_HOME with a ad hoc version of JRE solved the issue.

Apologies if the menu are slightly wrong, but I cannot check them now, as I will be out of the company for a long time.

Thanks for the answer, but after 2 weeks I had almost forgotten I had posted something here. Apologies again, and now I must find a way to close the issue

Regards

Bruno

Re: Document (RPE) Export option greyed
nboulila - Tue May 23 09:40:58 EDT 2017

yes, the issue of the grayed out menu is solved when JAVA_HOME is set. it worked fine with me as well.

e.g. in the systems environment just create the JAVA_HOME variable and add the corresponding value (see screenshot).

take care

Naoufel