An unrecognized error has occurred.ID CRCRW5074E

When I log into DOORS through I.E. or Firefox, I get the error message: "An unrecognized error has occurred.ID CRCRW5074E" and I can't access the database.

If I use Chrome, no problems.  I searched online for the error code but didn't find anything. 

Most of the people here use I.E. so I need to have the functionality in I.E.

Any ideas on where to look to fix this?

Thanks.

dfk70


dfk70 - Thu Jul 30 13:14:22 EDT 2015

Re: An unrecognized error has occurred.ID CRCRW5074E
llandale - Wed Aug 05 19:47:30 EDT 2015

I think there is a separate DOORS NG forum.

Re: An unrecognized error has occurred.ID CRCRW5074E
Maeve OReilly - Mon Aug 10 11:45:44 EDT 2015

That's a DOORS Web Access error code though, not NG.  

IE 8 doesn't work with current DWA versions.  Check your DWA/IE compatibility.  9.6.1.3 is supported with IE10 and 11, see http://www-969.ibm.com/software/reports/compatibility/clarity-reports/report/html/softwareReqsForProduct?deliverableId=8F8944B0816711E49803C6F06C4301C6&osPlatforms=Linux|Windows&duComponentIds=D000|S000&mandatoryCapIds=30|132|137|26&optionalCapIds=36|223

HTH

Maeve

Re: An unrecognized error has occurred.ID CRCRW5074E
dfk70 - Mon Aug 10 11:53:13 EDT 2015

Maeve OReilly - Mon Aug 10 11:45:44 EDT 2015

That's a DOORS Web Access error code though, not NG.  

IE 8 doesn't work with current DWA versions.  Check your DWA/IE compatibility.  9.6.1.3 is supported with IE10 and 11, see http://www-969.ibm.com/software/reports/compatibility/clarity-reports/report/html/softwareReqsForProduct?deliverableId=8F8944B0816711E49803C6F06C4301C6&osPlatforms=Linux|Windows&duComponentIds=D000|S000&mandatoryCapIds=30|132|137|26&optionalCapIds=36|223

HTH

Maeve

Thanks for the reply, Maeve.  I am using IE 11.

 

Any other suggestions?

Re: An unrecognized error has occurred.ID CRCRW5074E
Maeve OReilly - Mon Aug 10 11:55:04 EDT 2015

dfk70 - Mon Aug 10 11:53:13 EDT 2015

Thanks for the reply, Maeve.  I am using IE 11.

 

Any other suggestions?

What's your DWA version? 

Re: An unrecognized error has occurred.ID CRCRW5074E
dfk70 - Mon Aug 10 12:30:28 EDT 2015

Maeve OReilly - Mon Aug 10 11:55:04 EDT 2015

What's your DWA version? 

9.6.1.1

Re: An unrecognized error has occurred.ID CRCRW5074E
Maeve OReilly - Tue Aug 11 06:17:01 EDT 2015

dfk70 - Mon Aug 10 12:30:28 EDT 2015

9.6.1.1

What's confusing is that is does work in Chrome.  So that would  suggest not data or configuration issue.  

But why is it broken in IE and FF?  I guess for all users.  At what exact point is it broken?  Before login/after login/opening module/expanding database tree etc.  

What may help on IE is to run Developer tools and see if you can see anything being blocked, anything odd.   Look in the console and network.  You could compare with Chrome.  Or Firebug on FF (but you'd have to install that).   Also think about proxy configuration and addons.  Is there any difference is how chrome VS IE/FF have to go through to render the data.   

It's also worth looking in the logs - server\logs and server\festival\logs.  

You may need to log a PMR on this.