DOORS Failed to load the JNI shared library

Getting the following error when close DOORS 9.6 :-

 

Failed to load the JNI shared library
"C:\ProgramData\Adobe\CS5\jre\bin\client\jvm.dll"

 

The client runs OK except the following menu options also invoke the error

>Help>Contents and Index

>Help>DXL Reference Manual

 

There is an IBM technote on this at

 

http://www-01.ibm.com/support/docview.wss?uid=swg21642836

 

It says:-

You are missing a Microsoft dynamic linked library file MSVCR71.dll.

This is a Microsoft C runtime Library file that exists in the windows system directory (c:\window\System32 or c:\window\SysWOW64).

The IBM technote references the microsoft issue at:-

 

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/err-msvcr71dll-missing-reinstall-win-fix/af0ef1f9-e0bd-4947-9660-deeff6149680?auth=1

 

MSVCR71.dll exists in both the C:\Windows\System32 and C:\Windows\SysWOW64 folders

Modifying the Java path does not fix the issue and reinstalling Java does not fix the issue.

Anybody encountered and resolved this issue before.

DOORS Client 9.6.1.6 installed via Citrix XenApp 6.0 on Windows Server 2008 R2 Enterprise SP1


DoorsXLAustralia - Thu Apr 21 22:19:37 EDT 2016

Re: DOORS Failed to load the JNI shared library
knobutan - Mon May 02 21:51:12 EDT 2016

What is your Java version?

Since you are using 9.6.1.6 I think you need to have 64bit Java.

Re: DOORS Failed to load the JNI shared library
DoorsXLAustralia - Fri May 06 02:12:35 EDT 2016

thanks knobutan,

 

we got the java install sorted (x64 plus set JAVA_HOME) so DOORS can now invoke help.exe

Re: DOORS Failed to load the JNI shared library
Lee Ann Davidson - Thu May 12 15:13:32 EDT 2016

DoorsXLAustralia - Fri May 06 02:12:35 EDT 2016

thanks knobutan,

 

we got the java install sorted (x64 plus set JAVA_HOME) so DOORS can now invoke help.exe

I am having the same issue.  I upgraded the latest version of Java and of rational doors.  After Doors upgrade I cannot close it without getting this error.  I have looked around and can not find a solution that makes sense.  Not sure what I need to do to fix the problem.  Can you give me specifics on what you did?

 

Thanks.

Re: DOORS Failed to load the JNI shared library
kourosh - Thu May 12 19:22:37 EDT 2016

Lee Ann Davidson - Thu May 12 15:13:32 EDT 2016

I am having the same issue.  I upgraded the latest version of Java and of rational doors.  After Doors upgrade I cannot close it without getting this error.  I have looked around and can not find a solution that makes sense.  Not sure what I need to do to fix the problem.  Can you give me specifics on what you did?

 

Thanks.

Did you set the JAVA_HOME variable on your machine to point to a valid Java JRE path?

If not, please try this.

Re: DOORS Failed to load the JNI shared library
DoorsXLAustralia - Thu May 12 23:41:21 EDT 2016

Lee Ann Davidson - Thu May 12 15:13:32 EDT 2016

I am having the same issue.  I upgraded the latest version of Java and of rational doors.  After Doors upgrade I cannot close it without getting this error.  I have looked around and can not find a solution that makes sense.  Not sure what I need to do to fix the problem.  Can you give me specifics on what you did?

 

Thanks.

We just installed Java 64 bit and set JAVA_HOME to point to the new Java location

Re: DOORS Failed to load the JNI shared library
Lee Ann Davidson - Fri May 13 15:56:11 EDT 2016

DoorsXLAustralia - Thu May 12 23:41:21 EDT 2016

We just installed Java 64 bit and set JAVA_HOME to point to the new Java location

No need to reply.  I found out I had mistyped the JAVE_HOME value.

Re: DOORS Failed to load the JNI shared library
ChidambaramL - Thu Aug 16 05:33:22 EDT 2018

Using 64-bit JRE 7 & 8 resulted to this error.

Error resolved by installing 32-bit JRE 7 & setting JAVA_HOME path to this version.

We are using Windows 2008 Server R2 74-bit version.