Community
Rational Support eGuide
Jazz.net is a community site where you can interact with developers and other users to learn and get help with products being developed at Jazz.net. You can ask questions in the forums and explore our library of articles, videos, and tech notes.
This Rational Support eGuide is meant to be an additional resource to help you navigate your way around the IBM Rational landscape, with links to useful sites and pages within ibm.com.
Important News: In early January 2010, the Rational Support site on ibm.com was migrated into the new IBM Support Portal. The IBM Support Portal brings together all IBM online support resources and tools for hardware, software and services in a consistent interface that is tuned to your specific needs.
For more information on this migration, visit the following links:
- IBM Support Portal Fact Sheet - 2 page FAQ document with answers to many portal questions plus additional information links.
- IBM Electronic Support information site - outlines IBM Electronic Support, plus has pages on the IBM Support Portal and all IBM Electronic Support tools & resources.
- To try the IBM Support Portal today, visit any IBM Rational Support product site or go directly to http://ibm.com/rational/support/.
Communication
- Follow Rational support on Twitter
- Rational Support on Facebook
- Rational support blog
- Rational forums & community
- Global Rational User Group Community
- developerWorks podcasts
- Submit a request for enhancement (RFE)
- Submit Consumability feedback
- Submit a service request (SR)
- Contact Rational support
- Provide feedback to Rational support web team
